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Over the past few years, more and more public services are made available online. This has been accelerated by recent budgetary cuts and growing digitalization of the society. Digital by default is now becoming the norm in Europe.

 

In parallel, the sharing and use of open data has been widely promoted as a way to increase the efficiency of public services and city management and as a tool to improve transparency and thus trust in public government. Many cities are following this path through smart cityinitiatives.

However, these two processes include the risk to exclude vulnerable groups of the population, in particular those with low digital skills, no access to the internet and insufficient social and economic skills to be able to navigate through new forms of services provision. Older persons are among these vulnerable groups. With population ageing, this is therefore essential for government, as the body representing all citizens, to provide adequate, accessible and inclusive public services.

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This project has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 693319
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